Pre sale 2021 Policies & Conditions

The following policies and conditions are valid for the PRE SALE 2021 promotion:

We recommend you read well this document before booking. If you have any question or you want to ask for any sort of special consideration or extra services, please send us an e-mail to reservas@chicamasurf.com

Rates:

Rates are in US dollars. We reserve the right to modify rates based on exchange value related to our local currency or season.

Conditions:

• Valid for reservations for stays from January 01 to December 31, 2021, made between June 01st to August 31st 2020.
• Valid for reservations in single, double or matrimonial and triple rooms.
• Promotion without a minimum number of nights.
• Subject to availability and/or until stock of rooms finishes.
• Not valid for reservations made before the launch of this offer. Not valid with other promotions.
• Only one child under the age of 07 will be accepted with free accommodation sharing a room with their parents (includes additional bed and breakfast). The second minor must pay for his additional bed and breakfast.
• Reservations must be made via email reservas@chicamasurf.com or via website www.chicamaboutiquehotel.com

Policies:

• The reservation will be confirmed with the down-payment of the first night of accommodation.
• Non-refundable Cancellation Policy: If the guest does not get to the hotel on the arrival date (no show) there will be no refund of the 1st night accommodation payment. If guest paid full stay, refund will be made for payment from the 2nd night to the last night booked discounting the charge for administrative expenses of US$ 25 (national transfer) or US$ 40 (foreign transfer).
• Postponement Policy; if they cannot travel on the dates booked in 2021; they may postpone their booking until 48 hours before the arrival date, and can reschedule their booking for the rest of 2021 or for all 2022.

For questions regarding policies and conditions, please send us an e-mail to reservas@chicamasurf.com

General Policies & Conditions

We recommend you read well this document before booking. If you have any question or you want to ask for any sort of special consideration or extra services, please send us an e-mail to reservas@chicamasurf.com

Rates:

Rates are in US dollars. We reserve the right to modify rates based on exchange value related to our local currency or season.

Reservation confirmation:

• The reservation will be subject to availability.
• The reservation will be confirmed upon partial payment (first night of accommodation) or full payment (all stay).
• As soon as the payment has been verified, the confirmation will be sent detailing the reservation information.

Postponements, refunds, no shows and cancellations of reservations:

• Postponements and cancellations must be informed through an e-mail toreservas@chicamasurf.com
• Postponements and cancellations must be informed 10 days before the arrival of guest, otherwise the penalty for the first night of accommodation will be charged.
• If the postponement or cancellation was made 10 days before the arrival of the guest, we will proceed with payment’s refund to the same credit card or with exceptions via transfer to guest’s bank account, discounting the charge for administrative expenses of US$ 25 (national transfer) or US$ 40 (foreign transfer).
• No shows will be penalized with the first night of accommodation.

Penalty for Transfers:

• Modifications and cancellations of the transfer service must be made at least 48 hours before the scheduled time in your reservation. Otherwise the penalty of the total value of the fee for this service will be charged.

Children´s Policies:

• All minor guests (under 18 years old) must be accompanied by their parents or tutors.
• If the minor is accompanied by a tutor, the tutor must submit a written authorization from the parents at the check in.
• All minor guests must carry their identity document (passport or ID) and present it at the check in.
• Only one child under 7 years old will be accepted with free accommodation per room and will be granted an additional free bed if necessary, all extra children under 7 years old will have to pay the adult rate.
• Every under age guest over 7 years of age will have to pay as an adult.
• Only the transfer of one child under 7 years old will be courtesy by vehicle. Considering the "Transfers In" and "Transfers Out" from and to Trujillo’s airport or bus station including also the transfers to the tourist attractions and other beaches.

Tow-back Service (Zodiac) & Surf Lessons

• Any guest requesting the Tow-Back service with our Zodiacs or Surfing Lessons will have to sign a disclaimer document. In the case of minors this document will have to be signed by one of the parents or tutors.

Pet Policies

• We do not accept any kind of pets.

For questions regarding policies and conditions, please send us an e-mail to reservas@chicamasurf.com