Policies and Conditions for Reservations and Cancelations

We recommend you read well this document before booking. If you have any question or you want to ask for any sort of special consideration, please send us an e-mail to reservas@chicamasurf.com

Rates:

Rates are in American Dollars. We reserve the right to modify Rates based on Exchange value related to our local currency.

Booking:

Every Booking must be done via e-mail to reservas@chicamasurf.com. All Bookings are subjected to availability.

Booking Confirmation:

Bookings will be confirmed, only after requested Down-Payment for the value of the first night accommodation plus Transfer In is done via Credit Card.

No Shows, Cancelations y and Rescheduling Bookings:

• Cancelations and Rescheduling Bookings must be informed at least 10 days before agreed arrival date.
• Cancelations and Rescheduling Bookings must be informed via e-mail to reservas@chicamasurf.com
• If Cancelation or Rescheduled Booking is informed 10 days before agreed arrival date, then we will proceed with Down-payment devolution, we will charge a penalty for devolutions. (Please check Devolution Penalties)
• Cancelations and Bookings Rescheduling requested within 9 days before agreed arrival will be penalized with No Down Payment Devolution.
• No Shows will be penalized with No Down-payment Devolution.

No Shows, Cancelations y and Rescheduling Bookings For Groups of 10 Guests or more:

• Cancellations and Rescheduling Cancelations and Rescheduling Bookings must be informed at least 30 days before agreed arrival date.
• Cancelations and Rescheduling Bookings must be informed via e-mail to reservas@chicamasurf.com
• If Cancelation or Rescheduled Booking is informed 30 days before agreed arrival date, then we will proceed with Down-payment devolution, we will charge a penalty for devolutions. (Please check Devolution Penalties)
• Cancelations and Bookings Rescheduling requested within 29 days before agreed arrival will be penalized with No Down Payment Devolution.
• No Shows will be penalized with No Down-payment Devolution.

Penalties for Transfers:

• Cancelations or Modifications must be done at least 24 hours before agreed pickup time.
• In case Cancelations or Modifications are made within 24 hours of agreed pick up time, penalty will be for 100% of the Transfer price.

Devolution Penalties:

• Every Devolution of Down-payments requested for Cancellations or Rescheduling Bookings will have a Penalty for “Administrative Expenses” of US$ 35 for Foreign Devolutions and US$ 25 for Devolutions in Peru. The Chicama Surf Resort will not assume any transaction expenses.

Under Aged Guests Policies:

• All under age guests (under 18 years old) must be accompanied by a Parent or Tutor.
• If an underage guest is accompanied by a Tutor, must present an authorization by their parents at the Check In.
• All underage guests must present their identity document (Passport) at the Check In.
• Kids under 7 years of age (Minor) will not be charged for accommodations and can be offered an extra bed free of charge under request.
• We only give free accommodations to one minor per room, all extra minors will have to pay adult rate.
• Every under age guest over 7 years of age will have to pay as an adult.
• Transfers in & Out from and to Trujillo´s Airport or Bus Station or Tourist Attractions will be free of Charge for under Aged Guests of under 6 years of Age. We will consider this offer just for 01 under 6 years of Age guest per vehicle.

Tow-back Service (Zodiac) & Surf Lessons

• Every Guest that requests the Towback Service with our Zodiacs or Surfing Lessons must sign a Release of Liability document. For minors document should be signed by Parents or Tutors.

Pet Policies

• The Chicama Surf Resort does not accept any kind of pets.

For questions regarding Policies and Conditions, Please send us an e-mail to reservas@chicamasurf.com