Rates are in US dollars. We reserve the right to modify rates based on exchange value related to our local currency or season.
- The reservation will be subject to availability.
- The reservation will be confirmed upon payment for the total stay.
- As soon as the payment has been verified, the confirmation will be sent detailing the reservation information.
No Shows and cancellations of reservations:
- Cancellations must be informed through an e-mail to email@example.com
- Cancellations must be informed 15 days before the agreed date for the guest´s entry, otherwise the penalty for the total of the reservation will be charged (non-refundable)
- No shows will be penalized with the total reservation fee (non-refundable)
- If the cancellation was made 15 days before the arrival of the guest, we will proceed with payment devolution to the same credit card.
Penalty for Transfers:
- Modifications and / or cancellations of the transfer service must be made at least 24 hours before the scheduled time in your reservation. Otherwise the penalty of the total value of the fee for this service will be charged.
- All minor guests (under 18 years old) must be accompanied by their parents or tutors.
- If the minor is accompanied by a tutor, the tutor must submit a written authorization from the parents at the check in.
- All minor guests must carry their identity document (passport or ID) and present it at the check in.
- Only one child under 7 years old will be accepted with free accommodation per room and will be granted an additional free bed if necessary, all extra children under 7 years old will have to pay the adult rate.
- Every under age guest over 7 years of age will have to pay as an adult.
- Only the transfer of one child under 7 years old will be courtesy by vehicle. Considering the "Transfers In" and "Transfers Out" from and to Trujillo’s airport or bus station including also the transfers to the tourist attractions and other beaches.
Tow-back Service (Zodiac) & Surf Lessons
- Any guest requesting the Tow-Back service with our Zodiacs or Surfing Lessons will have to sign a disclaimer document. In the case of minors this document will have to be signed by one of the parents or tutors.
- We do not accept any kind of pets.
For questions regarding Policies and Conditions, Please send us an e-mail to firstname.lastname@example.org